1. How long does it take to receive my product?

        Taking shipping to the United States as an example, shipping times may                 vary in different countries.

      2.Customized service options：

• Standard order: 16-21 days (production ➕ transportation)

•  VIP expedited order: 10-14 days (production ➕ transportation)

      3.Transportation costs：

• free shipping

     4.About modification：

• While we offer unlimited free revisions and a free proofreading process, each change will take an additional 2-4 business days. The corresponding delivery time will be delayed .

• Q: Do you provide proof of the bobblehead? 

• A: Due to the fact that the bobblehead is completely handmade, we can't guarantee a 100% resemblance to the image you provide.

• On completion of your proofreading we will send you a clear response by email, please check your email. 

• Please respond within 48 hours to approve or disapprove. During this time, we will follow your request to change the proof until you confirm approval.

• If you don't reply within 48 hours, we will assume that you have approved and sent the proof.

• The proof has been approved: This means that you agree with the proof and will not change it.

• What materials are bobbleheads made from?

• We use high quality polymer clay, a type of non-toxic, multi-coloured and malleable material that can make your bobblehead look very lifelike and alive.

1. How many photos do I have to send?

• A clear front view photo is preferred. If you have a different photo, please contact us. 

1. Can I change the pose/uniform of the bobblehead?

• Within 24 hours of placing the order, customers can change the body poses and clothes produced free of charge.

• If you need to change clothes or posture within 24 hours of placing your order, you will be charged USD 30 per person.

1. Can I change the photo of my face?

• Customers can change their face image free of charge within 24 hours of ordering.

• If you need to change the facial image after 24 hours of placing the order, you will need to pay USD 30 per person.

• What countries does yubobblehead.com ship to? yubobblehead.com 

• Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands.

• *Please note: The recipient of an international shipment may be subject to VAT or import taxes, duties and charges levied by the destination country.*

• These charges are the responsibility of the recipient. yubobblehead.com has no control over these charges and we cannot predict what they may be.